Admission points, checkouts and till areas are crucial to business operations, traffic flow, efficient resourcing and a positive venue and/or shopping experience. It's often where customer loyalty or visitor referrals are won or lost. Customer abandonment and poor online ratings or feedback are high risks.
However, retailers and venue operators can’t simply have staff twiddling their thumbs in order to reduce the risk of losing customers.
Waiting times and queue length are major factors in the retail and/or visitor experience as they affect customer satisfaction, staff productivity and sales optimisation.
Queue Manager incorporates a unique methodology that enables venue operators and retailers to monitor operations, calculate the true impact of queue times and to take fast, effective action to reduce abandonment and dissatisfaction.
Facit integrates the queue management solution cost effectively with your installed camera network. Any time that predetermined queue levels are exceeded, a text, email or Facit Software alert is sent to operation managers using the system. Armed with real-time knowledge, staff can make an informed decision, allocate more staff to checkouts or pinch-points – or even close non-productive tills or gates – and directly influence sales.
Generate live alerts based on number of customers waiting in the queue and how long they have waited for.
Improve Customer Experience
Display live expected wait time for improved customer shopping or venue visitor experience.
Closing checkouts or 'gates' is as important as opening new checkouts or access. Identify peak/off-peak times for better staff management.
Machine learning, AI-based data modelling techniques predict queue times and optimum staff resourcing.